6️⃣ Contact

Contact

Last updated: 3 July 2026

Page title: Contact · Shopify slug: contact

A question about an order, one of our home and garden products, or how we operate?
Our support team is always pleased to help and aims to reply to every message carefully and without unnecessary delay.

How to Reach Us

Email is the most efficient and dependable way to contact us. It gives us the time to examine your query properly and provide you with a thorough, accurate response.

Email: contact@revixa.com
Website: revixa.com

Response Time

We aim to respond to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be attended to on the next available working day.

During particularly busy periods — such as around public holidays or special campaigns — our response time may be slightly extended. We appreciate your patience and assure you that every enquiry receives our full attention.

Helpful Information for Your Enquiry

To allow us to assist you as quickly as possible, please include the following in your email:

Order number — if your query relates to an existing order
Full name — as entered when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective goods

How We Can Help You

Our team is available to assist with a wide range of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability within our home and garden range
Reports of damaged, defective or incorrectly despatched items
General questions about our website or your account
Suggestions and feedback to help us keep improving

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be sent to contact@revixa.com, with a clear subject line indicating the nature of your enquiry. Your message will be directed to the relevant department without delay.

Privacy of Your Communication

Personal data you share when contacting us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are set out in our Privacy Policy.